Difficulty with closing lid
- Possible Reason: Sealing ring not properly installed
Solution: Reposition sealing ring, ensure it is snug behind sealing ring rack - Possible Reason: Float valve in the popped-up position
Solution: Gently press the float valve downward with a long utensil - Possible Reason: Contents in cooker are still hot
Solution: Turn steam release handle towards “Venting” position, then lower lid onto cooker base slowly, allowing heat to dissipate
Difficulty with opening the lid
- Possible Reason: Pressure inside the cooker
Solution: Release pressure according to recipe; only open lid after float valve has dropped down.
Contents may be under pressure; to avoid scalding injury, do not attempt to force lid open.
- Possible Reason: Float valve stuck at the popped-up position due to food debris or residue
Solution
Ensure steam is completely released by quick releasing pressure, then press float valve gently with a long utensil. Open lid cautiously and thoroughly clean float valve, surrounding area, and lid before next use.
Inner pot is stuck to lid when cooker is opened
Possible Reason: Cooling of inner pot may create suction, causing inner pot to adhere to the lid
Solution: To release the vacuum, turn steam release handle to “Venting” position.
Steam leaks from side of lid
- Possible Reason: No sealing ring
Solution: Install the sealing ring - Possible Reason: Sealing ring damaged or not properly installed
Solution: Replace sealing ring - Possible Reason: Food debris attached to the sealing ring
Solution: Remove sealing ring and clean thoroughly - Possible Reason: Lid not closed properly
Solution: Open then close the lid again - Possible Reason: Sealing ring rack is warped or off-centre
Solution: Remove sealing ring from lid, check sealing ring rack for bends or warps. Contact Customer Care - Possible Reason: Inner pot rim may be misshapen
Solution: Check for deformation and contact Customer Care
Float valve does not rise
- Possible Reason: Food debris on float valve or float valve silicone cap
Solution: Remove float valve from lid and clean thoroughly; perform “Initial Test Run” to check for function and record findings. Contact Customer Care - Possible Reason: Too little liquid in the inner pot
Solution: Check for scorching on bottom of inner pot; remove if necessary.
Add thin, water-based liquid to inner pot based on size:
3L – 1 cup | 5.7L – 1 1/2 cups | 8L – 2 cups - Possible Reason: Float valve silicone cap worn, damaged or missing
Solution: Install or replace float valve - Possible Reason: Float valve obstructed by lid-locking mechanism
Solution: Tap float valve with a long utensil. If the float valve does not drop, turn the cook cooker off. Contact Customer Care - Possible Reason: No heat in the inner pot
Solution: Perform “Initial Test Run” to check for function and record findings. Contact Customer Care - Possible Reason: Inner pot base may be damaged
Solution: Perform “Initial Test Run” to check for function and record findings. Contact Customer Care
Minor steam leaking/hissing from steam release handle during cook cycle
- Possible Reason: Steam release handle not in “Sealing” position
Solution: Turn steam release handle to “Sealing” position - Possible Reason: Cooker is regulating excess pressure
Solution: This is normal; no action required
Steam gushes from steam release valve when steam release handle is in “Sealing” position
- Possible Reason: Not enough liquid in the inner pot
Solution: Add thin, water based liquid to inner pot based on size:
3L – 1 cup | 5.7L – 1 1/2 cups | 8L – 2 cups - Possible Reason: Pressure sensor control failure
Solution: Contact Customer Care - Possible Reason: Steam release handle not seated properly
Solution: Turn steam release handle to “Sealing” position.
Display remains blank after connecting the power cord
- Possible Reason: Bad power connection or no power
Solution: Inspect power cord for damage. If damage is noticed, contact Customer Care. - Possible Reason: Cooker’s electrical fuse has blown
Solution: Contact Customer Care
Error code appears on display and cooker beeps continuously
Problem | Possible Reason | Solution | |
Error code appears on display and cooker beeps continuously | C1
C2 C6 C6H C6L |
Faulty sensor | Contact Customer Care. |
C5 | Temperature is too high because inner pot is not placed in the cooker base | Press Cancel and wait for heating element to cool; ensure there are no foreign objects in cooker base; insert or reposition inner pot in cooker base and re-enter commands. | |
Temperature is too high because there is no water in inner pot | Check for scorching on bottom of inner pot; remove if necessary.
Add thin, water-based liquid to inner pot based on size: 3L – 1 cup | 5.7L – 1 1/2 cups 8L – 2 cups |
||
C7
or NoPr |
Heat element has failed | Contact Customer Care | |
Not enough liquid | Add thin, water-based liquid to inner pot based on size:
3L – 1 cup | 5.7L – 1 1/2 cups 8L – 2 cups |
||
Steam release handle is in the “Venting” position | Turn steam release handle to “Sealing” position. | ||
Lid | Lid is not in the correct position for the selected program | Open and close the lid.
Do not use a lid when using Sauté. |
|
OvHt /
Burn / Food burn |
High temperature detected at bottom of inner pot; cooker automatically reduces temperature to avoid overheating | Starch deposits at the bottom of the inner pot may have blocked heat dissipation.
Turn the cooker off, release pressure according to the recipe, and inspect the bottom of the inner pot. |
|
PrSE | Pressure has accumulated during a non-pressure cooking program | Turn steam release handle to “Venting” position.. | |
Occasional clicking or light cracking sound | The sound of power switching and expanding pressure board when changing temperatures | This is normal; no action needed. | |
Bottom of the inner pot is wet | Wipe exterior surfaces of inner pot. Ensure heating element is dry before inserting inner pot into cooker base. |
Any other servicing should be performed by an authorized service representative.
If you are unable to resolve the problem and/or if it persists please contact the Customer Care team for assistance:
Email: support@instantpot.com.au
Call: 1800 251 643 or 02 9317 1000